Cancellation & Refund Policy
Last updated: October 12, 2026
1. Your experience's own policy applies
Our experiences typically offer free cancellation up to 24 hours before the start. The exact policy for your experience is always shown before you book.
Each experience on Discover In shows its cancellation policy before you book — for example, free cancellation up to a stated time before the start, a partial refund up to a deadline, or non-refundable. The same policy appears in your booking confirmation and in your confirmation email, with your booking's exact deadline where it applies. That policy is the one that governs your booking.
2. How to cancel or change a booking
Contact our team on WhatsApp +506 70590156 or at support@discoverinexperiences.com with your booking reference (it is in your confirmation). Changes of date are subject to availability; if the new date has a different price, the difference applies. Change requests are handled within your experience's cancellation window.
3. No-shows
If you do not show up at the confirmed meeting point and time, the booking is not refundable and cannot be rescheduled.
4. Cancellations by Discover In
We may cancel an experience for safety reasons, extreme weather or force majeure. If we cancel your booking, you choose between a full refund and a free reschedule to a new date.
5. Refund processing
Approved refunds go back to your original payment method. They are issued promptly and typically arrive within 10–15 business days, depending on your bank or payment provider.
Contact
Help with a booking: WhatsApp +506 70590156 · support@discoverinexperiences.com.