Terms of Service

1. Use of our services

By using this site or booking an experience you confirm that you are of legal age in your country of residence, or that you act with the consent of a legal guardian when booking on behalf of minors. You agree to use our services only for lawful purposes.

2. Bookings and payments

• Experiences are booked and paid in full on this site at the time of booking. We do not take partial payments or deposits.
• We accept credit and debit cards and PayPal. Card payments are processed by our payment providers; we do not store your card details.
• Prices and currency are the ones displayed at checkout. The amount charged is the total shown before you pay — no hidden fees.
• Availability is confirmed at booking. If a booking cannot be fulfilled for lack of availability, you receive a full refund.
• Bookings made through third-party platforms (such as GetYourGuide) are processed and governed by that platform's own terms and cancellation rules.

3. Cancellations and refunds

Each experience shows its own cancellation policy before you book, and the same policy appears in your booking confirmation and email. That policy is the one that applies to your booking. See our Cancellation & Refund Policy for the general rules, including cancellations by Discover In, no-shows and refund timelines.

4. Your responsibilities

• Provide accurate, up-to-date information when booking (including the lead traveler's contact details). We are not responsible for issues caused by incorrect information.
• Arrive on time at the meeting point stated in your confirmation. Not showing up ("no-show") is not refundable.
• Tell us in advance about any medical condition or physical limitation that could affect participation, so the activity can be run safely.
• Follow the guide's instructions at all times during an experience.

5. Safety

Every experience starts with a safety orientation adapted to the activity. Our guides monitor the group throughout and may remove a participant whose behavior puts their own or the group's safety at risk, without refund. For some activities you may be asked to sign an informed-consent and liability-waiver document before participating. In a medical emergency, our guides provide first response and activate local emergency services.

6. Changes to experiences

We may modify or discontinue an experience when there is a valid reason (including safety, weather or operational causes). If we cancel your booking, you choose between a full refund and a free reschedule — see the Cancellation & Refund Policy.

7. Third-party tools and providers

Some services are delivered with third-party providers (payment processors, transport, venues). Their services are governed by their own terms; we work only with providers that meet our quality and safety standards, but we are not responsible for services they provide independently of us.

8. Data protection

Personal information you provide is handled under our Privacy Policy, in line with Costa Rican data-protection law and, where applicable, the GDPR.

9. Prohibited uses

You may not use this site for unlawful or fraudulent activity, to resell or exploit our services without authorization, to infringe third-party rights, or to upload or transmit malicious code. We may suspend access to our services if these terms are violated.

10. Limitation of liability

To the maximum extent permitted by law, Discover In, its directors, employees and providers are not liable for indirect, incidental or consequential damages arising from the use of our services. For a cancellation or service failure attributable to us, our responsibility is the refund of the amounts paid.

11. Governing law

These Terms and any dispute arising from the use of our services are governed by the laws of Costa Rica, and any claim must be brought before the competent courts of Costa Rica.

12. Changes to these terms

We may update these Terms by publishing the new version on this page. Continued use of our services after a change means you accept it.

Contact

Questions about these terms: support@discoverinexperiences.com · WhatsApp +506 70590156.